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Website Terms of Use & Rental Agreement

PARTIES AND PURPOSE

This agreement is made for the purpose of renting the "ACCOMMODATION UNIT" for a pre-determined period of start and end dates between the renter of the "ACCOMMODATION UNIT" (hereinafter referred to as "CUSTOMER") and the lessor of the "ACCOMMODATION UNIT" (hereinafter referred to as "Sende Gitmelisin"). The customer and those accompanying them who make a reservation for any of our "accommodation units" advertised on the "sendegitmelisin.com" website via our website, by telephone, or via email are deemed to have accepted the following terms in advance. In case of violation of any of the following terms, Sende Gitmelisin reserves the right to terminate the reservation depending on the nature of the violation and offset the damages incurred and, if any, the receivables arising from the contract.

RESERVATION AND PAYMENT

PAYMENT PLAN

In order for the reservation to be finalized, the down payment specified in the system is collected. The remaining payment is collected on the date specified during the reservation or on the check-in day. Sende Gitmelisin may offer different payment methods.

DAMAGE DEPOSIT

A damage deposit may be collected at check-in for some accommodation units. If there is no damage, missing items, or cleaning needs outside of normal use in the accommodation unit after the check-out inspection, the deposit is refunded to the customer. Detected damages are deducted from the deposit. The deposit amount is specified on the reservation page of the relevant accommodation unit.

CHECK-IN AND CHECK-OUT TIMES FOR ACCOMMODATION UNIT

On the check-in day, check-in to the accommodation unit is at 14:00 at the earliest and 23:00 at the latest. Late check-in requests require advance notification to the business, if possible. In the absence of prior notification, check-in operations may be performed during the business hours of the establishment. Sende Gitmelisin is not responsible for housing and accommodation problems arising from the customer's arrival outside the designated business hours or hours confirmed in writing. At the end of the reservation, the check-out time from the accommodation unit is 11:00 AM at the latest. The customer is solely and directly responsible for all negative situations such as problems, damages, and grievances arising from the customer not vacating or vacating late the accommodation unit at 11:00 AM, and is obliged to cover all kinds of material damages of Sende Gitmelisin that may arise from these situations. We strongly remind you that travel plans should be made according to these hours so that neither party suffers any grievance. If an early check-out is requested, Sende Gitmelisin must be notified 24 hours in advance. In case the customer departs from the accommodation unit without an inspection due to high occupancy, the damage deposit will be sent to a bank account provided by the customer, and bank transaction fees may apply. If the customer leaves the accommodation unit early of their own accord, no refund will be made to the customer for the accommodation fee. Check-in/check-out times of accommodation units may vary; therefore, the times specified on the detail page of the relevant accommodation unit shall be taken as basis.

ACCOMMODATION UNIT CAPACITY

Guests exceeding the capacity specified on our website or exceeding the number of people specified during the reservation are strictly not accepted to our accommodation units. If the customer wishes to make a change in the number of people after the reservation is confirmed, they shall apply to Sende Gitmelisin, and if Sende Gitmelisin deems it appropriate according to the capacity of the accommodation unit, this change may be approved. Sende Gitmelisin may request additional fees from the customer. After check-in to the accommodation unit, guests other than those specified in the reservation list are strictly not accepted to the accommodation unit. In cases where the contrary is determined, Sende Gitmelisin reserves the right to terminate the reservation depending on the nature of the violation and demand the damages incurred and, if any, the receivables arising from the contract. Actions are taken in accordance with the customer's declaration during the rental process of the accommodation unit, and the customer accepts that the information provided is correct and complete, and accepts all responsibilities that may arise in this regard.

ACCOMMODATION UNIT CLEANING/MAINTENANCE AND EXTRA EXPENSES

Entry cleaning is included in daily, weekly, and monthly accommodation unit rental prices. For stays of 2 (two) weeks or more, weekly cleaning and change of towels/sheets etc. are included in the prices. Any other cleaning and towel/sheet change requested outside of this is subject to a fee. Pool and garden maintenance is carried out early every morning, and any technical issues experienced in the accommodation unit during the rental period will be resolved by Sende Gitmelisin. For the periodic maintenance of the pool, garden, and other fixtures of the accommodation units; except for emergency technical malfunctions, maintenance, and security requirements, authorized personnel will access the accommodation unit by notifying the customer in advance as much as possible. Unless specified otherwise on the accommodation unit details page of our website, electricity, water, bottled gas, pool lighting, internet connection, and A/C usage are included in the prices. Pool lighting, A/C, and internet may not be available as standard in every accommodation unit; therefore, it is recommended to read the features of the accommodation unit you rented carefully on our accommodation unit features page.

PETS / SMOKING

Unless stated otherwise, small breed pets are accepted to our accommodation units for an additional fee.

Smoking is prohibited in the closed areas of our accommodation units.

PRICES

The accommodation unit rental rates specified on our website are valid for the selected date range.

CANCELLATION TERMS AND REFUND CONDITIONS

  • 24-Hour Unconditional Refund: For cancellation requests made within the first 24 hours following reservation confirmation, the down payment or reservation fee paid is refunded in full, provided that there are at least 30 days remaining to the check-in date.
  • Flexible Date Change: You may request a date change up to at least 14 days before your reservation check-in date. Change requests are processed based on the availability of our properties. If there is an increase/difference in the nightly rental rates for the new period of the date change, the resulting price difference will be charged to the customer as an additional fee. Date changes are not possible for reservations with less than 14 days remaining to the check-in date. Date changes are only valid for the same or higher priced periods. No refund is provided for transitions to lower priced periods. The right to change the date can only be used 1 (one) time for each reservation.
  • Down Payment (Reservation Fee): After the 24-hour unconditional refund period has expired, the down payment (reservation fee) collected to finalize the reservation and allocate the accommodation unit in the guest's name for the relevant dates is non-refundable. In order for the reservation to be finalized, the down payment specified in the system is collected. The remaining payment is collected using the method and date specified during the reservation or paid on the check-in day. The payment method (Virtual POS, Bank Transfer/EFT, or debit card) does not change the cancellation and refund conditions.
  • Cancellation and Date Change: For cancellation requests made after the 24-hour unconditional refund period has expired, the down payment (reservation fee) is non-refundable. Other payments collected under the reservation are evaluated according to the reservation agreement and the provisions of the applicable legislation. For cancellation requests made less than 30 days before the check-in date, changing the reservation date can only be evaluated subject to property availability.
  • No-Show Situation: In cases where the reservation is not cancelled in time, the check-in to the accommodation unit is not made, or the stay is not realized at all, payments collected up to that date will not be refunded.
  • Cancellation by the Management: In the event that the reservation is cancelled by Sende Gitmelisin for any reason, the situation will be notified to the customer as soon as possible. An equivalent accommodation unit will be proposed if available, and if the customer does not approve it, the money received will be refunded to the customer without any deduction. The refund is transmitted to the bank within 14 business days at the latest.
  • Limits of Liability: Sende Gitmelisin is not responsible for the non-use of the accommodation unit in cases arising from the customer's fault or termination of the contract without proper written notice. The remaining balance payment under the reservation becomes due on the check-in date, unless agreed otherwise in writing. This policy does not eliminate the rights of consumers arising from the mandatory provisions under the applicable consumer legislation. Sende Gitmelisin clearly presents the reservation summary, total fee, down payment to be collected, remaining payment amount, and cancellation conditions to the customer electronically before the reservation confirmation. Sende Gitmelisin acts in compliance with the applicable legislation.

SWIMMING POOLS

The swimming pool temperatures of our accommodation units vary according to weather conditions and seasonal temperatures. Pool temperature may vary depending on seasonal conditions and outdoor air temperature. The customer who will rent the accommodation unit can get information to learn the weather conditions on the date of rental from the website of the Turkish State Meteorological Service or by calling them directly.

OUR RESPONSIBILITIES AND GUARANTEE

Sende Gitmelisin is responsible for delivering the accommodation unit to the customer at the designated date and time, clean and ready for use. Upon check-in to the accommodation unit, if there are any broken or malfunctioning items or problems, the customer must notify Sende Gitmelisin immediately and request these issues to be resolved. Sende Gitmelisin will assist in resolving this problem, if possible, within 48 hours at the latest. Sende Gitmelisin shows due diligence to resolve the technical malfunction within a reasonable time. Sende Gitmelisin is not responsible for issues that are not reported in a timely manner.

RESPONSIBILITIES OF CLIENTS

Clients are obliged to use the accommodation unit, pool, garden furniture, all electrical and electronic appliances, and other furniture delivered to them in working and robust condition, cleanly. Clients must leave all kitchen utensils delivered clean to them in the same clean state. In cases where the accommodation unit is left excessively dirty beyond reasonable limits, Sende Gitmelisin will deduct a cleaning fee from the damage deposit.

In case of any damage in the accommodation unit, clients are obliged to notify Sende Gitmelisin. The cost of any damage caused to the accommodation unit or any lost items during the stay will be deducted from the damage deposit, if collected; in case of damage exceeding the damage deposit, cash payment will be requested from the client.

In addition, the client and those accompanying them must pay attention to comply with social and moral rules, not to make noise to disturb the environment, not to listen to loud music, and not to engage in behaviors prohibited by the laws of our country and constituting a crime. If a complaint is received by Sende Gitmelisin about the client and those accompanying them for such reasons, Sende Gitmelisin has the right to request the client to vacate the accommodation unit before the reservation period expires.

FORCE MAJEURE

In cases falling within the scope of force majeure, the parties cannot be held responsible for failing to fulfill their obligations during the period of force majeure. War, threat of war, riots, strikes, natural disasters, fires, terrorist activities, epidemics in the region or country, technical problems that may occur in transport, infrastructure and superstructure works carried out by municipalities or public institutions that Sende Gitmelisin cannot prevent, prohibitions by government authorities in the region, and all events that are unpredictable and develop outside our control will be evaluated within the scope of force majeure. Once the force majeure is resolved, the parties will negotiate in good faith to reschedule the reservation to a new date or find another suitable solution as far as possible.

COMPLAINTS

Clients shall report their complaints during their stay in the accommodation unit to Sende Gitmelisin. The subject of the complaint will be investigated by Sende Gitmelisin staff, and necessary measures will be taken immediately. Claims put forward later regarding matters that were not reported during the stay and for which the management was not given the opportunity to resolve may not be evaluated.

SECURITY AND PRIVACY POLICY

Sende Gitmelisin will not disclose personal information to any company or third parties except for the cases defined in this Privacy Policy and User Agreement. Sende Gitmelisin never sells the personal information of visitors, registered users, and partners to third parties. Personal information refers to all kinds of information intended to define the user, such as name-surname, address, telephone number, and email address. Sende Gitmelisin can use personal information within its own structure to determine user profiles and conduct statistical studies, and may share it with third parties solely for the purpose of carrying out these studies. Sende Gitmelisin undertakes to keep personal information strictly private and confidential, to deem it a confidentiality obligation, to take all necessary measures and show due diligence to ensure and maintain confidentiality, and to prevent all or any part of confidential information from entering the public domain, unauthorized use, or disclosure to a third party. Despite Sende Gitmelisin taking the necessary information security measures, in the event that confidential information is damaged or falls into the hands of third parties as a result of attacks on the "sendegitmelisin.com" website and the system, Sende Gitmelisin is not responsible. The sendegitmelisin.com website may provide links to other websites. sendegitmelisin.com bears no responsibility for the privacy practices and contents of websites accessed via links. sendegitmelisin.com identifies and uses the IP addresses of users when necessary. IP addresses can also be used to define users generally and to collect comprehensive demographic information. Detailed information regarding the processing of personal data is included in the Clarification Text and KVKK Policy.

OTHER IMPORTANT INFORMATION

  • 1) Sende Gitmelisin is not responsible for situations that Sende Gitmelisin cannot prevent, such as the roads leading to the accommodation unit being damaged, uphill, unpaved, wet ground, etc.
  • 2) Sende Gitmelisin is not responsible for all kinds of negative events, such as accidents, that may occur during transport to the accommodation unit.
  • 3) In the event that different materials used in the construction of some accommodation units (cedar wood, pine wood, some plastic products, all kinds of plants in the garden or inside the accommodation unit, etc.) disturb the customer health-wise, Sende Gitmelisin is not responsible.
  • 4) The customer's transport to the accommodation unit is their own responsibility. Sende Gitmelisin is not responsible.
  • 5) The customer may obtain taxicabs, transfer vehicles, or rental cars from third parties. Sende Gitmelisin does not interfere with the transfer or taxi services rented or to be rented from third parties. These operations are the customer's own responsibility.
  • 6) Sende Gitmelisin is not responsible for any damage to your private or rented vehicle during transport to the accommodation unit.
  • 7) Sende Gitmelisin is not responsible for accidents such as drowning or falling that may occur in the pool located at the accommodation unit.
  • 8) Sende Gitmelisin is not responsible for situations such as cell phone signals not being received at all, low reception, or internet not working on mobile phones in the accommodation units or on the road. You can call your GSM operator to get detailed information about the GSM signal status in the region you are going to.
  • 9) Sende Gitmelisin is not responsible for all accidents and events caused by the customer in the accommodation unit, including fire, electrical leakage, gas leakage and resulting deaths and accidents, telephone and internet outages caused by the internet provider (Türk Telekom etc.), power outages caused by the Electricity Company, and water outages caused by the Water Company.
  • 10) The accommodation unit specified on our website is exactly the same, and claims that it is not as it appears on the site, that it looks better on the site, that it is larger or smaller on the site, etc. can never be accepted, and Sende Gitmelisin is not responsible for them.
  • 11) Sende Gitmelisin is not responsible for all kinds of negative situations that may arise from positive or negative natural events/conditions and positive or negative weather conditions.
  • 12) Sende Gitmelisin is not responsible for incidents such as bee, scorpion, insect, snake bites, or cat and dog bites affecting the customer.
  • 13) Sende Gitmelisin is not responsible for any illness, chlorine allergy, or chemical allergy that may occur from water coming from the swimming pool or shower of the accommodation unit. We recommend that people with allergic reaction sensitivities do not enter the pool.
  • 14) In cases of funeral, death, war, health problems, accidents, or cancellation of leave of public or private company personnel, our standard rental and cancellation terms apply literally, and the cancellation and refund conditions are applied within the framework of the provisions specified in this agreement. However, subject to availability, a date change option may be evaluated with guest satisfaction in mind.

DISPUTES

In disputes, the provisions of the applicable consumer legislation apply. In consumer transactions, the consumer's application and lawsuit rights arising from the law are reserved. Sapanca Enforcement Offices and Courts are authorized to the extent legally permitted.

Clients making a reservation for any of our accommodation units are deemed to have accepted all of the above terms.