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Cancellation and Refund Policy

🌟 24-Hour Unconditional Refund Guarantee

For cancellation requests made within the first 24 hours following reservation confirmation, the entire amount paid is refunded unconditionally.

* This rule applies to reservations with at least 30 days remaining to the check-in date (this guarantee does not apply to reservations with less than 30 days remaining to the check-in date).

  • 24-Hour Unconditional Refund: For cancellation requests made within the first 24 hours following reservation confirmation, the down payment or reservation fee paid is refunded in full, provided that there are at least 30 days remaining to the check-in date.
  • Flexible Date Change: You may request a date change up to at least 14 days before your reservation check-in date. Change requests are processed based on the availability of our properties. If there is an increase/difference in the nightly rental rates for the new period of the date change, the resulting price difference will be charged to the customer as an additional fee. Date changes are not possible for reservations with less than 14 days remaining to the check-in date. Date changes are only valid for the same or higher priced periods. No refund is provided for transitions to lower priced periods. The right to change the date can only be used 1 (one) time for each reservation.
  • Down Payment (Reservation Fee): After the 24-hour unconditional refund period has expired, the down payment (reservation fee) collected to finalize the reservation and allocate the accommodation unit in the guest's name for the relevant dates is non-refundable. In order for the reservation to be finalized, the down payment specified in the system is collected. The remaining payment is collected using the method and date specified during the reservation or paid on the check-in day. The payment method (Virtual POS, Bank Transfer/EFT, or debit card) does not change the cancellation and refund conditions.
  • Cancellation and Date Change: For cancellation requests made after the 24-hour unconditional refund period has expired, the down payment (reservation fee) is non-refundable. Other payments collected under the reservation are evaluated according to the reservation agreement and the provisions of the applicable legislation. For cancellation requests made less than 30 days before the check-in date, changing the reservation date can only be evaluated subject to property availability.
  • No-Show Situation: In cases where the reservation is not cancelled in time, the check-in to the accommodation unit is not made, or the stay is not realized at all, payments collected up to that date will not be refunded.
  • Cancellation by the Management: In the event that the reservation is cancelled by Sende Gitmelisin for any reason, the situation will be notified to the customer as soon as possible. An equivalent accommodation unit will be proposed if available, and if the customer does not approve it, the money received will be refunded to the customer without any deduction. The refund is transmitted to the bank within 14 business days at the latest.
  • Limits of Liability: Sende Gitmelisin is not responsible for the non-use of the accommodation unit in cases arising from the customer's fault or termination of the contract without proper written notice. The remaining balance payment under the reservation becomes due on the check-in date, unless agreed otherwise in writing. This policy does not eliminate the rights of consumers arising from the mandatory provisions under the applicable consumer legislation. Sende Gitmelisin clearly presents the reservation summary, total fee, down payment to be collected, remaining payment amount, and cancellation conditions to the customer electronically before the reservation confirmation. Sende Gitmelisin acts in compliance with the applicable legislation.