Privacy Policy

All services provided on our site belong to and are operated by our company Sende Gitmelisin (hereinafter referred to as 'Sende Gitmelisin', its commercial brand) registered at .

Our company may collect personal data for various purposes. Below, how and in what manner the collected personal data is gathered, and how and in what manner this data is protected is specified.

By filling out membership or various forms and surveys on our website, some personal information about the members themselves (such as name-surname, company details, telephone, address, or email addresses) is collected by our website due to the nature of the business.

Our company may send campaign information, information about new accommodation services, and promotional offers to customers in some periods. Our users can make any choice about receiving such information during registration or booking, and can change this choice from account settings or via the link in the notification email received.

During the confirmation process carried out on our website or via email, personal information transmitted to our website electronically by our users will not be disclosed to third parties except for the purposes and scope determined.

In order to identify system-related problems and quickly resolve issues or disputes that may arise regarding the service provided, our company records and uses the IP addresses of its members. IP addresses can also be used to define users generally and to collect comprehensive demographic information.

Commercial electronic messages are sent only with the user's explicit consent. The user can withdraw this consent at any time. Personal information can also be used to contact the user when necessary. Information requested by our company or provided by the user or information related to transactions made through our website can be used by our company and its collaborators for various statistical evaluations, database creation, and market research, without disclosing the identity of our users, outside the purposes and scope determined.

Our company undertakes to keep confidential details strictly private and confidential, to deem this a secret-keeping obligation, and to take all necessary measures and show due diligence to prevent all or any part of confidential details from entering the public domain, unauthorized use, or disclosure to a third party.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who purchase accommodation services through our website. Credit card information is never stored in our system in any way.

Your card information is processed through the secure infrastructure of the authorized payment institution. Sende Gitmelisin does not see, record, or store credit card information. Data is protected by current SSL/TLS encryption technologies. If the card availability is approved, the booking process continues. Since no card information can be viewed or recorded by us, third parties are prevented from obtaining this information under any circumstances.

The reliability of payment/billing/delivery address information of orders placed online with a credit card is audited by our company against Credit Card Fraud. Therefore, financial and address/phone information must first be confirmed before first-time booking requests can be approved. If necessary, the customer who holds the credit card or the relevant payment institution/bank is contacted.

Only you can access and change all the information you provide when registering. If you keep your login credentials secure, it is not possible for others to access and change information about you. For this purpose, transactions are carried out within the current SSL/TLS security area. This system is an international encryption standard.

THIRD PARTY WEBSITES AND APPLICATIONS

Our website may link to other sites. Our company bears no responsibility for the privacy practices and contents of sites accessed through these links. Advertisements published on our website are distributed to our users through our advertising business partners. The Privacy Policy Principles in this agreement relate only to the use of our website and do not cover third-party websites.

EXCEPTIONAL CASES

In the limited cases specified below, our company may disclose details to third parties. These situations, in a limited number, are:

• Complying with the obligations brought by the rules of law in force and issued by competent legal authorities such as Laws, Decrees having Force of Law, Regulations, etc.;
• In order to fulfill and implement the requirements of the agreements our website has concluded with users;
• Requesting information about users for the purpose of conducting a research or investigation duly carried out by a competent administrative or judicial authority;
• Cases where it is necessary to provide information to protect the rights or security of users.

EMAIL SECURITY

Never write your credit card number or passwords in emails you send to Customer Services regarding any of your bookings. Information in emails can be viewed by third parties. Our company cannot guarantee the security of information transferred from your emails under any circumstances.

Privacy Policy Changes

Our company may change the provisions of this privacy policy at any time. Changes take effect on the date they are published. Detailed information regarding the processing of personal data is included in the Clarification Text. As a data subject, you can exercise your rights specified in Article 11 of the KVKK Law No. 6698. Personal data is stored for the duration stipulated in the relevant legislation or as required by the processing purpose. You can submit your applications under KVKK using the methods specified in the Clarification Text. Within the scope of service delivery, data sharing with payment institutions, cloud infrastructure providers, email services, and reservation infrastructure service providers can only be carried out for the purpose of presenting the service and in compliance with the legislation. For questions, you can send an email to [email protected].